Refund policy
Return Policy
Northwest Straps — Last updated July 2026
We have a 30-day return policy. You have 30 days after receiving your item to request a return.
Return shipping costs are the responsibility of the customer. A restocking fee may apply.
Eligibility
To be eligible for a return, your item must be in the same condition you received it — unworn, unused, with tags attached, and in its original packaging. You'll also need your receipt or proof of purchase.
How to Start a Return
Contact us at sales@nwstraps.com to request a return. Once accepted, we'll send instructions on how and where to send your package.
Returns must be sent to:
Northwest Straps
790 30th St STE 3B
Springfield, OR 97478
Items sent back without first requesting a return will not be accepted.
Damages & Issues
Please inspect your order as soon as it arrives. If your item is defective, damaged, or incorrect, contact us immediately at sales@nwstraps.com so we can make it right.
Non-Returnable Items
Custom orders are not eligible for return. This includes any personalized or special-order items.
The following items also cannot be returned:
- Sale items
- Gift cards
- Perishable goods
- Personal care or beauty products
- Hazardous materials, flammable liquids, or gases
Not sure if your item qualifies? Email us and we'll let you know.
Exchanges
The fastest way to get what you need is to return the original item and place a new order once the return is accepted.
European Union — 14-Day Cooling Off Period
If your order is shipping into the European Union, you have the right to cancel or return it within 14 days for any reason, without justification. The item must be unworn, unused, with tags, and in its original packaging. Proof of purchase is required.
Refunds
Once we receive and inspect your return, we'll notify you whether the refund is approved. If approved, your refund will be issued to your original payment method within 10 business days. Your bank or credit card company may require additional processing time.
If more than 15 business days have passed since your return was approved and you haven't received your refund, contact us at sales@nwstraps.com.